Cancellations, Returns & Refunds
Because many Pixelwerx Shop products are custom printed or manufactured specifically for each order, cancellations, returns, refunds, and reprints are handled differently than they are for standard retail products.
Please review the information below before placing your order.
Order Cancellations
Orders may be canceled before production begins.
Once artwork has been approved, an online digital proof has been approved, or an order has entered production, cancellation may no longer be possible.
If production has already started, the customer may be responsible for costs already incurred, including artwork preparation, setup, materials, labor, production, or other expenses associated with the order.
To request a cancellation, contact us as soon as possible at
Order Changes
Changes may be possible before production begins.
Once artwork or an online digital proof has been approved, that approval is considered final authorization to produce the order.
Changes requested after approval may result in additional design, setup, material, production, or reprint charges.
Contact us at
Custom & Made-to-Order Products
Most Pixelwerx Shop products are printed, fabricated, or customized specifically for the customer.
Because these products cannot typically be resold, custom and made-to-order products are not returnable or refundable due to:
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A change of mind
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Ordering the wrong size
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Selecting the wrong product, material, finish, quantity, or option
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Providing incorrect measurements
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Providing incorrect shipping or order information
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No longer needing the product
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Customer-supplied artwork issues
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Errors that were visible in an approved proof
Approved Proofs
Some Pixelwerx Shop products include an online digital proof during the ordering process.
If an online proof is provided and approved by the customer, that approval is considered final. No additional proof will be provided unless specifically arranged with Pixelwerx.
Customers are responsible for reviewing all spelling, layout, dimensions, images, colors, content, positioning, and other design elements before approval.
Pixelwerx is not responsible for errors in the finished product that were present in an approved proof.
Any changes requested after proof approval may result in additional charges, including reprint costs.
Customer-Supplied Artwork
Customers are responsible for the quality, accuracy, dimensions, proportions, content, and suitability of artwork they provide.
Products will not qualify for a refund or complimentary reprint when the issue results from customer-supplied artwork, including:
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Low-resolution or pixelated images
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Incorrect dimensions or proportions
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Spelling or content errors
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Incorrect colors or design selections
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Missing or incorrect information
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Poor-quality source files
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Artwork that was approved by the customer
Our prepress team reviews files for basic production compatibility, but this review does not replace customer proofreading or guarantee that every artwork or design issue will be identified before production.
Defective or Incorrect Products
If Pixelwerx produces your order incorrectly or the product contains a verified manufacturing defect, contact us so we can review the issue.
Depending on the circumstances, the appropriate resolution may include:
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Reprinting the affected product
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Replacing the affected product
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Repairing the product when appropriate
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Providing account credit
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Issuing a partial or full refund
The appropriate resolution will be determined based on the nature of the issue.
Pixelwerx may request photographs, order information, or other documentation to help evaluate the problem.
Shipping Damage
Please inspect your order promptly after delivery.
If a shipment arrives damaged, photograph the exterior packaging, interior packaging, shipping label, and damaged product before discarding any materials.
Keep the product and all original packaging until the issue has been reviewed, as the shipping carrier may require them for a claim.
Contact us at
Color & Material Variations
Minor variations in printed color, material texture, finish, dimensions, cut placement, hardware positioning, or other production characteristics may occur as part of normal commercial printing and manufacturing.
Differences caused by monitor settings, lighting, substrates, inks, production methods, material lots, or reasonable manufacturing tolerances are not considered defects and do not qualify for a refund or complimentary reprint.
Installation & Product Use
Pixelwerx is not responsible for damage caused by improper installation, incorrect surface preparation, misuse, storage, handling, environmental conditions, or use of a product for an application for which it was not intended.
Products damaged after delivery as a result of installation or use are not eligible for return, refund, or complimentary reprint unless the underlying issue is determined to be a manufacturing defect.
Returning a Product
Do not return a product without first contacting Pixelwerx.
If a return is required as part of an approved resolution, our team will provide instructions for returning the product.
Unauthorized returns may not be accepted or credited.
Refunds
When a refund is approved, it will generally be issued to the original payment method whenever possible.
Shipping charges, expedited shipping fees, design services, setup charges, and other completed services may be non-refundable unless the refund results from an error by Pixelwerx.
Need Help With an Order?
If you need to request a cancellation, report a problem, or discuss a return, refund, or reprint, contact us at
Please include your order number and a description of the issue. Photographs may be requested when the issue involves damage, product quality, or a manufacturing concern.