Pixelwerx Shop ships orders throughout the United States using FedEx and freight carriers for larger shipments. Shipping charges are the responsibility of the customer and are based on the size, weight, destination, and delivery method for your order.
FedEx Shipping
Most orders are shipped via FedEx.
Available shipping options may include standard ground service as well as expedited FedEx services, depending on the product, destination, and order requirements.
Available delivery options and shipping charges will typically be displayed during checkout.
Production & Transit Times
Production time and shipping time are separate.
Estimated production times begin after all required artwork has been received and approved and payment has been confirmed. Shipping transit time begins once the completed order leaves our facility.
Expedited shipping reduces transit time only and does not automatically expedite production.
If you need your order by a specific date, contact us before placing your order so we can review both production and shipping options.
Tracking Information
Tracking information will be provided once your order ships whenever tracking is available through the carrier.
Freight Shipping
Large, heavy, oversized, or palletized products may be shipped by freight rather than FedEx parcel service.
Depending on the shipment and delivery location, freight delivery may require:
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A loading dock or forklift
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Liftgate service
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A delivery appointment
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Someone available to receive and inspect the shipment
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Additional handling for residential or limited-access locations
Freight charges and delivery requirements may vary based on the size of the shipment and destination.
Using Your Own Shipping Account
If you prefer, Pixelwerx can arrange shipment using your company's shipping account when applicable.
Contact us at
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Additional charges resulting from incorrect addresses, delivery changes, redelivery, limited-access locations, residential freight delivery, or other carrier-related services may be the responsibility of the customer.
Delivery Inspection
Please inspect your shipment promptly upon delivery.
If a package or freight shipment appears damaged, photograph the packaging and product before discarding any materials. Retain the packaging and damaged product until the issue has been reviewed, as the carrier may require them for a claim.
Report shipping damage, shortages, or missing items to Pixelwerx as soon as reasonably possible after delivery.
Shipping Delays
Delivery dates are estimates unless specifically confirmed by Pixelwerx.
Pixelwerx is not responsible for carrier delays caused by weather, transportation disruptions, service interruptions, delivery restrictions, or other circumstances outside our reasonable control.
Questions About Shipping?
For expedited shipping, freight shipments, use of your own shipping account, or other special shipping arrangements, contact us at